Troubleshooting

Missing OTEL_INSTRUMENTATION_GENAI_CAPTURE_MESSAGE_CONTENT=span_and_event. CrewAI's exporter ships only the span structure by default; the env var unlocks message content. Set it under Environment Variables in CrewAI Enterprise and re-run the crew.

The model name in gen_ai.request.model isn't in our pricing table. Open a ticket with the exact model string and we'll add it. Cost recomputes automatically on the next ingest.

CrewAI's OTel exporter doesn't emit user identity. Attach it from the app that calls crew.kickoff() — see the end-user identity options. Baggage (Option 1) is the cheapest path.

Without it, CrewAI emits the older gen_ai.usage.prompt_tokens / completion_tokens keys instead of the canonical input_tokens / output_tokens and skips gen_ai.input.messages / gen_ai.output.messages arrays. Traces still render, but cache-read tokens and full message bodies are lost. Set it.

• Confirm the endpoint is exactly https://api.agenticants.ai/api/public/otel/v1/traces (no trailing slash, /v1/traces is required).
• The Authorization header value must start with Basic and contain base64(public_key:secret_key). Re-generate it from the setup snippet.
• Make sure the key pair belongs to the project you intend traces to land in. The first failure log entry in the project's Audit page tells you which pk-ap-… was used.

1. Verify ANTS_PLATFORM_SECRET_KEY and ANTS_PLATFORM_PUBLIC_KEY are set in your environment.
2. Verify ANTS_PLATFORM_HOST=https://api.agenticants.ai.
3. Make sure ants_platform.flush() runs after the crew finishes (use try / finally).
4. Bump timeout for slower local setups: AntsPlatform(timeout=30).

EventListener resolved to a disabled client. CrewAI's enterprise telemetry creates its own internal Langfuse client; when multiple instances exist without an explicit public_key, the SDK disables tracing for safety.

Fix: pass public_key explicitly and initialise at module level in crew.py:

ants_platform = AntsPlatform(timeout=30)
listener = EventListener(public_key=ants_platform._public_key, agent_name="my_crew")

CrewAI's deployment runner does not execute main.py. It imports your @CrewBase class directly. Move initialisation to crew.py at module level. See Deploying to CrewAI's cloud platform.

Install with the CrewAI extras: pip install ants-platform[crewai].

The SDK resolves the project ID via HTTP on first use. Bump the timeout:

ants_platform = AntsPlatform(timeout=30)